Returns & Cancellations
We want you to end up with a paddle you love. If something isn't right, here's exactly how it works — no fine print and no surprises.
Cancelling before your order ships
Free, always. Email info@pickleballclearance.com with your order number and we'll cancel it and refund you in full. We answer cancellation requests the same business day.
Returning something after it arrives
You have 30 days from delivery to return an unused item in its original packaging.
- A 15% restocking fee applies, with a $10 minimum.
- Return shipping is yours to arrange and pay for.
- Your refund goes back to the original payment method within 5 business days of the item reaching us.
The restocking fee covers the freight and handling already spent getting the order to you, which we don't get back. It is waived in the cases below.
When you pay nothing
If the item arrives damaged, defective, or isn't what you ordered, we cover it completely — no restocking fee, no return shipping cost, and a full refund or a replacement, whichever you prefer. The same applies if we ship something you didn't order.
What we can't take back
- Paddles with visible play wear, scuffs on the face, or edge-guard damage
- Items returned without their original packaging
- Opened ball packs and grips
- Gift cards
Starting a return
Email info@pickleballclearance.com with your order number and what you'd like to do. We'll reply with instructions within one business day. Please don't send anything back before you hear from us — returns that arrive unannounced are slow to match to an order and slow to refund.
Questions about any of this before you order? Email us. We'd rather talk it through first.